FAQs

Frequently Asked Questions (FAQs)

After you submit your details to ‘Request for Evaluation’, you can either go for a doorstep evaluation or get your car evaluated at the nearest True Value outlet.

You can visit the True Value website or app to book your car’s evaluation. What’s more, you can either opt for a doorstep evaluation or get it done at your nearest True Value outlet.

Maruti Suzuki True Value has an exhaustive check list of 376 quality checkpoints, including thorough inspection of exteriors, interiors, structural damage, and engine for mechanical wear and tear.

You do not need to pay any additional charges or commissions when you get your car evaluated or when you sell your car to a True Value outlet.

The True Value price of your car is calculated through Maruti Suzuki True Value’s digital evaluation process to give you the most realistic price.

Once you decide to sell your car to Maruti Suzuki True Value, our professionals evaluate your car as per the defined process. Thereafter, we make the payment in full.

Once you sell your car to us, it undergoes a stringent quality assessment followed by a refurbishment process to ensure that it is in top condition. After that, it will be put on sale.

The payment is made at the earliest* and in full once the seller’s i.e. your bona fides are verified at the RTO.

Car Insurance is mandated by law, so whether it is an old car you have or a relatively new one, it is always ideal that your car is insured.

If your car is hypothecated to the loan providing bank, you can only sell it once you have repaid the loan amount in full and got the hypothecation removed.

No, you do not need to do that. You can simply request for an evaluation through the website or mobile app, and we shall get in touch with you. You can also visit a Maruti Suzuki True Value dealer in your city for the same purpose. 
However, registering online will allow you to know about the latest offers, promotions, discounts and customer events at Maruti Suzuki True Value.

You can visit our website www.____ and use the Sign-In link on the top right of the page to register.  Alternatively, you can also register by downloading our mobile app, and using the ‘sign in’ functionality.

For that, you can use the ‘Forgot Password’ section on the website / App to receive an OTP on your email / mobile number. You can then use the OTP to reset your password.

Though you can register with your mobile number; it is always beneficial to use an email address. Creating a new email address will not take much time, and you will also be able to receive a number of promotions and offers, directly in your inbox.

We apologize for the inconvenience. Please share with us your vehicle’s details on contact@maruti.co.in, and the Maruti Suzuki True Value team will get it addressed as soon as possible.

You can pay in a number of ways; including by cash, pay order, credit card, cheque, demand draft, etc. We also have affiliations with a number of financial institutions, and can assist you in availing used car loans.

Apart from Maruti Suzuki models, we have pre-owned car models from many other brands, to meet your driving needs and preferences. You can check on the website or the mobile app to see what is available, or you can contact a Maruti Suzuki True Value outlet near you.

Yes. While we do specialize in exchanging cars, even after you sell to us, you are under no obligation to buy.

If you need to sell or exchange your car, you can simply submit a request for car evaluation by visiting the website or mobile app. To start the process, our authorized True Value evaluator will come and evaluate your car right at your doorstep.
If you plan to buy a Maruti Suzuki True Value certified pre-owned car –

⦁ You can visit our website or mobile app to browse through the various pre-owned cars available.

⦁ Filter as per your Location and Price Range.

⦁ Select a used car, provide your mobile number, and book a test drive.

Or, you can simply walk in to a Maruti Suzuki True Value showroom near you; it is all as per what’s convenient for you.

At Maruti Suzuki True Value, your peace of mind is our first priority. Along with our expertise and trust, we provide numerous advantages to ease your buying experience..

Every Maruti Suzuki True Value certified Pre-Owned car comes with the seal of quality assurance. You also get a warranty of up to one year* and three free services*.

True Value certified pre-owned cars undergo 376 quality checks to ensure that they are in great condition at the time of sale.

Yes, there are a number of affordable finance options available. To know more about the options available, you can simply visit the nearest True Value outlet.

Once the Registration Certificate (RC) name transfer has been completed, the existing insurance policy can be transferred in your name within 10 days.

When you buy a Pre-Owned car from us, you will receive the Booking Form, Delivery Letter, Certificate (only for True Value Certified cars), Service manual, Insurance Policy, Registration Certificate (if not hypothecated) and Pollution Under Control (PUC) Certificate.

Yes, there is a wide variety of accessories available for different Maruti Suzuki models. Please visit your nearest outlet to get more details.

Want to have over 10,000 cars to choose from, right at your fingertips? Download the True Value app now!
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